ISO 9001 Background

First published in 1987 by the International Organization for Standardization, ISO 9001:2015 “Quality management systems – requirements” specifies the definitive requirements for the planning and implementation of a quality management system. ISO 9001 is now ubiquitous. Adopted by organizations in industry sectors as diverse as banking, agriculture, manufacturing, education and health care services, conformance with ISO 9000 requirements has become day-to-day business in many companies.

Benefits of ISO9001:2015
Provide a systematic, visible way to lead and operate an organization that communally improves performance ISO 9000: 2005 and ISO 9004: 2009 are relevant reference standards to understand the terminology and concepts within ISO 9001:2015, including the reference made to the importance of the
"8 Quality Principles" included within it.

Provides an organization wide, consistent and comprehensive approach and clarifies roles and responsibilities and linkages to all interested parties.

Involves top management in the improvement of the quality management system.

Provide better understanding of the relationship between cost and benefits.

Structures the operations of the organization to achieve a desired result.

Ensured sustained customer satisfaction by producing, delivering services and providing support functions that meet customer's need and expectations.

Provide controlled methods for measurement and measurement of processes and products.

Provides for factual decision making.

Increase the effectiveness and efficiency of the organization.
Quality Management Principles
These eight principles have been identified for use by top management in order to lead an organisation toward improved performance, and have been integrated in the contents of ISO 9001:2015. They should, in particular, be taken into account by Senior Management when developing/reviewing Quality Policy and Objectives.
a. Customer Focus
    Organisations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
b.   Leadership
    Leaders establish unity of purpose and direction of the organisation. They should create and maintain the internal environment in which people can become fully involved in achieving the organisation's objectives.
c.   Involvement of People
    People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation's benefit.
d.   Process Approach
    A desired result is achieved more efficiently when activities and related resources are managed as a process.
e.   System Approach to Management
    Identifying, understanding and managing interrelated processes as a system contributes to the organisation's effectiveness and efficiency in achieving its objectives.
f.   Continual Improvement
    Continual improvement of the organisation's overall performance should be a permanent objective of the organisation.
g.   Factual Approach to Decision Making
    Effective decisions are based on the analysis of data and information.
h.   Mutually Beneficial Supplier Relationships
    An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
    Successful use of the eight management principles by an organisation should result in benefits to interested parties, such as improved monetary returns, the creation of value and increased stability.

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